Last year we talked a fair amount about a problem that was happening at Walt Disney World where diners were losing out on reservations due to unauthorized “scalping” services scooping up reservation times and then selling them back to hungry diners. Fortunately, Disney stepped up to the plate in 2015 and cracked down on these services, making their dining reservation system once again fair for all.
However, even though Disney took action with the dining problem, there is yet another issue that is happening inside Disney parks that is negatively affecting guests. And unfortunately, this one might be a bit harder to police: merchandise scalpers.
On an almost weekly basis, Walt Disney World releases some kind of limited edition merchandise. Whether it’s a pin, purse, MagicBand, popcorn bucket, or something else, there’s always something new and cool to buy at the parks. However, a growing number of guests have been going to the park with the explicit intent of buying up merchandise and selling it online at a huge markup. While the secondary market is nothing new, some guests have kicked their efforts to buy up merchandise into high gear, often buying dozens of one item in an effort to create scarcity and drive up prices on online auction sites like eBay.
Though there are some legitimate online personal shopping services that give guests the ability to buy a single item online when they can’t make it to the parks, these scalpers are a different breed and only have one goal: to make sure they maximize their profits online by ensuring as few guests as possible have access to limited edition items.
While this might not be an immediate issue for Disney (they get paid no matter who buys an item after all), guests are getting increasingly frustrated with this practice. And even though Disney might not be as motivated to fix this problem as they would be to remedy an issue that loses them revenue (like scalped dining reservations), there are some easy ways that Disney could curb the practice of scalping and make buying limited edition merchandise more fair for all.
1. Strict line maintenance
When a limited edition item is released at Walt Disney World, fans looking to snag new merchandise will generally be asked to form a line. Cast Members will then help each guest get the item(s) they want to purchase, ring them up and then send them on their way. Sounds great right?
Unfortunately, this is where some issues come into play. Though most guests will happily walk away, content with their new purchase, scalpers will often buy the maximum quantity they are allowed to (generally 2) of limited edition merchandise, and then go again to the back of the line to double (and then potentially triple) their haul. While you might think that Cast Members might recognize a guest coming through the line several times, when you are dealing with a large volume of guests, it can be a little hard to remember everyone’s face, and often scalpers will pick a register with a different Cast Member working.
This particular problem could be solved by stationing a cast member at the back of the queue and monitoring the line for re-entrants. Though Disney does do this at some special occasions (the former Star Wars Weekends used to have vigilant line attendants), this should be standard operating practice for all limited edition merchandise releases.