In a statement to the Orlando Sentinel Universal spokesman Tom Schroder said:
“More than 1.5 million guests have experienced this ride, with Mr. Bowen’s injury being the single, reportable one. That said, we take every injury seriously and have a safety-first culture that places the safety of our guests and team members above everything else. When there is an injury of any kind, we immediately begin an investigation and review.
Our process is rigorous and detailed and there are often many opinions as we arrive at a conclusion or work to resolve an issue. We are confident in our process and in the safety of our rides.‘'
Though Universal’s Volcano Bay has been a leader in the theme park world for its innovation in themed water park attractions, unfortunately reports of injuries and mishaps have also followed this water park since it opened back in 2017. Have you been to Universal's Volcano Bay? Did you feel safe?