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4. Lift or Carry a Member of Your Party

Again, this rule is primarily in place for legal reasons, but it’s also intended to keep everyone involved safe. If a member of your party needs someone to lift them out of a wheelchair and into the seat of an attraction, someone else in your party must do it. Cast Members aren’t trained to safely lift and transfer guests, and doing so improperly could injure both the guest and the Cast Member.

The same is true for children, though they probably seem much easier to lift and carry (or maybe not if you’ve tried carrying a toddler mid-tantrum). Cast Members can’t hold or lift your children for any reason, so please don’t ask, or feel that they’re being rude when they don’t do so.

5. Overlook the Height Requirements

Height requirements are frequently a point of contention between Cast Members and guests. There are strict rules and procedures for determining whether a child is tall enough to ride. When she’s deemed too short, there’s nothing anyone can do and you’re being told no for everyone’s safety. Please don’t try lines like “Just this once,” “You can just overlook it,” or “We can pretend we didn’t see that.” Too short is too short. Trust me, no Cast Member relishes the moment they have to turn a child away, but this is an inevitable part of keeping everyone safe.

6. Bend the FastPass Rules

The FastPass rules have nothing to do with safety so surely they’re not that important, right? You won’t be the first or only person to ask a Cast Member to just ignore your FastPass time and send you through the line anyway. Unfortunately, if CMs let people in every time they begged for FastPass admission, the entire system would be useless. There’s a complex algorithm that goes into the concept of the FastPass and bending the rules really will cause it to break down. Ensure a smooth day for your party and just follow the guidelines like you would want anyone else to do.

7. Let You Through Parade Ropes

When you can’t see the parade right in front of you, or you can see it coming but know it’s moving slowly, it may seem reasonable to ask to just run across. After all, you know you can make it before you’re hit by a float or taken out by a dancer’s high kick. The problem is that people in large groups tend to fall into a mindless mentality of follow the leader. If one party crosses, ten more will try to follow, and pretty soon the stream is impossible to stop. Once the ropes are closed, the street is off limits so you might as well grab a good spot and wait it out.

In a park the size of Walt Disney World, it’s really the rules that keep things running smoothly. The pixie dust gives it all a nice sparkle, but Cast Members are held to rigid restrictions that ultimately keep the entire operation looking easy. Stay within the guidelines and your vacation will go off just fine.

 
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Comments

In reply to by Karen B (not verified)

I am sorry your child was injured at EPCOT. We are trained to ask a guest if they are in need of an EMT. We are supposed to ask up to three times during the course of our interaction with the guest. If they told you they were not allowed to call for assistance, they were gravely misinformed. They should have called for a supervisor if they did not have the time to assist you.

i've actually had parents ask me to yell at their kids for them....

I think all these rules are reasonable! If you bring your child, you are the parent and must take care of him!

Just so you know, cast members are now allowed to provide guests with bandaids, that rule changed last year. But that's all they can do and the rest is up to first aid or if necessary 911.

In reply to by A (not verified)

Former cast member here, it's true that we cannot give out bandages or apply them. However, we did sell them. I believe it's a pack of 5 with ointment for $1 and change if they didn't want us to call paramedics or didn't want to visit first aid (where they could get it for free because there are nurses there)

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