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Walt Disney World Cast Members hear a lot of strange questions during the day, and for the most part they will do everything they can to help you, no matter how odd the request. Unfortunately, there are some situations where Cast Members’ hands are tied and they simply can’t do anything. Avoid uncomfortable situations and don’t ask Cast Members to do these things.

1. Supervise Your Child

Walt Disney World features ample signage reminding parents to supervise their children. However, there are still some guests who hope they can use one of Disney’s Cast Members for this job. Even if a Cast Member looks like he’s just standing around outside the attraction, he is really doing a very specific job and it cannot accommodate watching your child while you ride an attraction he’s afraid to get on, even for just a minute. “Can you watch my kid for me....” always results in a no, no matter what the end of the sentence is. Cast Members just can’t be responsible for watching over unsupervised children.

2. Ride With Your Child

This surprised me the first time I heard it too, but there are parents who will ask Cast Members to ride attractions with their children when they find out that young children can’t just ride by themselves. Once again, Cast Members have a very specific job to attend to and they can’t abandon a position to supervise children on an attraction.

3. Provide Medical Assistance

Regular Cast Members are not allowed to provide medical assistance, even when it’s something as small as putting on a band aid. Naturally this is primarily for legal concerns, but you should also consider the fact that you don’t know one Cast Member from another and have no idea what kind of experience they do or do not have with illnesses and injuries.

I’ve seen an interaction nearly come to blows because a Cast Member couldn’t provide a bandage for a child who cut his chin. The parent was furious because he felt that the Cast Member didn’t care enough to pull out the first aid kit, but the fact is that ordinary Cast Members don’t have access to these supplies and certainly can’t just dispense them.

If you do need medical assistance, a Cast Member will always be happy to call help for you, and it will reach you anywhere in the park within a few minutes. If you have a minor problem like a headache, you can get medications at First Aid.

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Comments

Current CM at a resort hotel here. We definitely can give out band aids as well as antacids, non-aspirin headache pills, allergy pills, and something to help female guests through their time of the month. We could not offer, unless it was asked for. We would then bring out a special case for guests and they could choose what they wanted themselves.

Also, do not ask me to 'see if my kid will walk away with you'. Please teach your children stranger danger on your time, not mine. I'm not going to be the bad guy. Kids are taught to trust employees/staff/cast/crew with name badges and I'd like to keep my job :) True story...

One time a Cast member DID allow people ahead of me in for a Mickey Photo when it wasn't time yet. So I, who DID have a valid fast pass was kept waiting. Standing longer was a hardship for me and I did NOT appreciate it.

My 5th child (of seven) was the recipient of a cast member breaking rule #4. This was at Disneyland, in 1995. My son was about a year old, and was crying while being held by his mother in Frontierland. Remember, 5th child, so we have four others with us, ages 10, 8, 6, and 3. Dale (or Chip) came over, unasked, and held him, calmed him down. Dale's nose greatly intrigued my son. We knew at that time that this action was against protocol; wish I'd had my camera ready for that very rare moment.

Are "Cast members" the same as Characters? Because I alway wanted to ask one of them to ride something with me. It isn't fair that I see them in pictures riding the carousal... I want that moment before I die. haha :/

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