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Today is Jan. 9,2020 and my great nephew Christopher came to Disney in Florida for the first time and he is 4. Christopher is non verbal autistic and he adores Mickey Mouse. Many hours Mickey is on the tv and Christopher is mesmerized. He finally got to meet his pal Mickey today and the person inside the costume WAS AMAZING!!! They not only let Christopher touch them but they actually came back to him for more joy. I cried at the video my niece sent me because Mickey was in Christopher's world!!! Please let the person know how grateful we as a family are. Christopher got to touch Daisy also so please let the person in costume know they both were angels of mercy to a little boy and his ENTIRE family. May the Lord bless these two people. Thank you.
We had a situation on our Disney trip last month. Shot an email off to the resort manager at 10:55 pm, had a voicemail by 1124 pm (was asleep due to a busy day). Had a text at 8 am the next morning, situation was on its way to being rectified by 9 am. Also, received some perks, for being inconvenienced. We did not ask for anything, everything was offered because we treated Disney cast members with the utmost respect. It's true "You catch more flies with honey than you do with vinegar".
Disney customer service is really legendary for a reason. They can and will go out of their way to accommodate you even when you aren't expecting it. One example I have is somewhat mundane but staying at the Coronado recently I ordered room service. Granted it was late 10:45 pm and they stop service at 11. However it took over an hour to get our food, which was cold by the time we got it, and it was the one time I was not satisfied with food at Disney world. The "homemade" chips were really just lays, pizza was soggy and the chicken sandwhich was dry and tasteless. When I politely told them my issues they refunded the entire amount without any questions.
Another time customer service really impressed me was when we were visiting the Magic Kingdom in December. It was cold and I had mistakenly put my 4 year old daughters jacket in someone else's stroller (it was dark!) on the way to see Tiana in Liberty square. When we asked a nearby gift shop if anyone had turned it in the employee went to the back and produced a wonderful (and pretty pricey) Christmas themed Mickey sweater. She stated that Mickey Mouse wouldn't want anybody to get cold while visiting the Magic Kingdom. It was so unexpected and touching we will remember it forever. I know Disney is a large company and a business but it really does say something when that large business has policies in place that allow employees to be so kind and generous. I will always be a fan because of that.
I had an issue with one of my Disney Stays. All started with our flights being delayed. Long story short is that we got into disney around 7PM instead of 1145AM.
so we head to Downtown Disney to get some dinner (because we missed our regular dinner reservatiosn) We hang out until about 10pm, and get to the hotel around 1030PM. Using DME with the free luggage to room delivery, we were expecting our bags. Walk in to find an empty room.
Down to the front desk. I come to find out that it takes up to 5 hours, not the 2-3 that is sated on Disney literature (that right there needs to be addressed). Come to find that only 3 of our 5 bags were in Disney. Finally found them stashed away in the bag check area. Other 2 are nowhere to be found. Front Desk helped me call the airline, and turns out they were in our layover city (see above with travel problems, not Disney's fault) and they were able to get onto the fist flight of the morning.
In the end the front desk wsa able to get my local bags to my room (even helped me carry them) as well as give us a credit on our account. I let the CM know how i was disappointed in the service, based on what Disney stated, but upon knowing the "real" timeline, I was able to better understand the full situation.
In the end, Disney was able to help right the wrong caused by them, And I was able to let them off the hook for something that was beyond their control. Sucked our first day in the park we werne't fully prepared, But when we got back for an afternoon rest, the remainder of our luggage was there.