Well, apparently I am an undercover Cast Member! and I didn't even know it....wonder if I can ask for back pay? I go so often I try to slow down and enjoy just being...so I wander and I people watch and I sit and enjoy the relaxation. I wear a lanyard (though not a plastic card holder, I made mine out of fabric) but I have several different metal characters to change out. I carry everything I need in said lanyard (AP, ID, a credit card and that's it). I always try to say Happy Birthday, especially to the kids and I call them Prince/Princess sometimes even call the adults that, lol. I love it when people say it to me, so I say it every chance I have. I know the reason behind the two finger point (in some countries a single finger point is an insult or rude), so I do find myself doing that more often than not, though I've not perfected it to a true CM. So....next time I go I guess I should figure out where to punch my timecard so I get paid this time! Actually, I think I would greatly enjoy such a job!

I have noticed "undercover" security employees around the entrances to the parks. They are usually sitting on a bench with a small duffel bag, and have an earpiece in.

I was a cast member for almost 10 years but have been away from WDW for almost as long and I constantly still do the 2 finger point. Unconsciously,
and everywhere I go. My kids bring it to my attention whenever the catch me doing it. A also find myself picking up trash I find in the parks that have missed the trash cans. Some things never leave you... LOL

I was mistaken for a cast member once because I did a few of these things! I didn't notice but random people did

Numbers one and five (leisurely pace and no bags) can also just be a local with an annual pass. When we can go practically any day, even if for just a couple hours, what is the hurry?

I am guilty of doing all of that. When at the park with my daughter, she tells me "Mom, you are off the clock!" My husband laughs when we are out and I use the two finger point.

I LOVE being a Disney CM. I have held high paying corporate positions but they never gave me the Joy I receive every day at WDW.

We have some crazy short-hand too when referring to things. A Cast Member is a "CM". Magic Kingdom is MK. Animal Kingdom is DAK. "On stage" is a guest area. If you're listening to two people talk and it seems like half the time they're using acronyms, they're probably Disney CMs.

Lol Ive done every one of these things. Havent worked there in two years and I still use the two finger point.

I've never been a cast member, but we go often, we've picked up some of their traits. Yes, I point with two fingers and frequently wish guests Happy birthday or anniversary. And I love to people watch. Since we have adult children and frequently go by ourselves, I loved to watch the reactions of other people's children.

My wife and I go to Disney every year for some alone time away from the kids. I have never thought to look for these things but will in the future! Interesting, thanks!

Cast members always say "on property" when referencing WDW property

A few years ago my daughter had mentioned to me that the only princess she hadn't got a chance to meet was Tiana. As the day was drawing to a close for us we were inside the Christmas store in MK. There was a group of young ladies next to us and by their conversation I could tell they were CMs. One of the girls picked up the Tiana ornament and said to the others, 'look it's me'. She later struck up a conversation with my daughter for just a bit. Not wanting to ruin the illusion of the Princesses are regular CMs, I have still never told her who she was. But I will always know that yes, she really did get to meet and talk to Tiana. It was just a little but of extra magic for this Momma!

Worked WDW for 4 years just for fun job. Cast members are Happy people...always smiling, greeting, friendly. DISNEY trains,emphasizes this....
There are always a few Grumps working, mostly full-time begrudgingly working, complaining, as in any job. Lacking pixie dust is right! They should move on, quit. The one thing about Disney is that it is The Happy Place from the minute you pass through the gate. It's a chid's world and you can forget the outside world of woes. Be a kid again....be happy...get happy, stay happy! Wonderful place, Disney...thanks to Uncle Walt and the Mouse

Worked WDW for 4 years just for fun job. Cast members are Happy people...always smiling, greeting, friendly. DISNEY trains,emphasizes this....
There are always a few Grumps working, mostly full-time begrudgingly working, complaining, as in any job. Lacking pixie dust is right! They should move on, quit. The one thing about Disney is that it is The Happy Place from the minute you pass through the gate. It's a chid's world and you can forget the outside world of woes. Be a kid again....be happy...get happy, stay happy! Wonderful place, Disney...thanks to Uncle Walt and the Mouse

Worked WDW for 4 years just for fun job. Cast members are Happy people...always smiling, greeting, friendly. DISNEY trains,emphasizes this....
There are always a few Grumps working, mostly full-time begrudgingly working, complaining, as in any job. Lacking pixie dust is right! They should move on, quit. The one thing about Disney is that it is The Happy Place from the minute you pass through the gate. It's a chid's world and you can forget the outside world of woes. Be a kid again....be happy...get happy, stay happy! Wonderful place, Disney...thanks to Uncle Walt and the Mouse

Worked WDW for 4 years just for fun job. Cast members are Happy people...always smiling, greeting, friendly. DISNEY trains,emphasizes this....
There are always a few Grumps working, mostly full-time begrudgingly working, complaining, as in any job. Lacking pixie dust is right! They should move on, quit. The one thing about Disney is that it is The Happy Place from the minute you pass through the gate. It's a chid's world and you can forget the outside world of woes. Be a kid again....be happy...get happy, stay happy! Wonderful place, Disney...thanks to Uncle Walt and the Mouse

Worked WDW for 4 years just for fun job. Cast members are Happy people...always smiling, greeting, friendly. DISNEY trains,emphasizes this....
There are always a few Grumps working, mostly full-time begrudgingly working, complaining, as in any job. Lacking pixie dust is right! They should move on, quit. The one thing about Disney is that it is The Happy Place from the minute you pass through the gate. It's a chid's world and you can forget the outside world of woes. Be a kid again....be happy...get happy, stay happy! Wonderful place, Disney...thanks to Uncle Walt and the Mouse

Worked WDW for 4 years just for fun job. Cast members are Happy people...always smiling, greeting, friendly. DISNEY trains,emphasizes this....
There are always a few Grumps working, mostly full-time begrudgingly working, complaining, as in any job. Lacking pixie dust is right! They should move on, quit. The one thing about Disney is that it is The Happy Place from the minute you pass through the gate. It's a chid's world and you can forget the outside world of woes. Be a kid again....be happy...get happy, stay happy! Wonderful place, Disney...thanks to Uncle Walt and the Mouse

Worked WDW for 4 years just for fun job. Cast members are Happy people...always smiling, greeting, friendly. DISNEY trains,emphasizes this....
There are always a few Grumps working, mostly full-time begrudgingly working, complaining, as in any job. Lacking pixie dust is right! They should move on, quit. The one thing about Disney is that it is The Happy Place from the minute you pass through the gate. It's a chid's world and you can forget the outside world of woes. Be a kid again....be happy...get happy, stay happy! Wonderful place, Disney...thanks to Uncle Walt and the Mouse

Worked WDW for 4 years just for fun job. Cast members are Happy people...always smiling, greeting, friendly. DISNEY trains,emphasizes this....
There are always a few Grumps working, mostly full-time begrudgingly working, complaining, as in any job. Lacking pixie dust is right! They should move on, quit. The one thing about Disney is that it is The Happy Place from the minute you pass through the gate. It's a chid's world and you can forget the outside world of woes. Be a kid again....be happy...get happy, stay happy! Wonderful place, Disney...thanks to Uncle Walt and the Mouse

Worked WDW for 4 years just for fun job. Cast members are Happy people...always smiling, greeting, friendly. DISNEY trains,emphasizes this....
There are always a few Grumps working, mostly full-time begrudgingly working, complaining, as in any job. Lacking pixie dust is right! They should move on, quit. The one thing about Disney is that it is The Happy Place from the minute you pass through the gate. It's a chid's world and you can forget the outside world of woes. Be a kid again....be happy...get happy, stay happy! Wonderful place, Disney...thanks to Uncle Walt and the Mouse

Worked WDW for 4 years just for fun job. Cast members are Happy people...always smiling, greeting, friendly. DISNEY trains,emphasizes this....
There are always a few Grumps working, mostly full-time begrudgingly working, complaining, as in any job. Lacking pixie dust is right! They should move on, quit. The one thing about Disney is that it is The Happy Place from the minute you pass through the gate. It's a chid's world and you can forget the outside world of woes. Be a kid again....be happy...get happy, stay happy! Wonderful place, Disney...thanks to Uncle Walt and the Mouse

Worked WDW for 4 years just for fun job. Cast members are Happy people...always smiling, greeting, friendly. DISNEY trains,emphasizes this....
There are always a few Grumps working, mostly full-time begrudgingly working, complaining, as in any job. Lacking pixie dust is right! They should move on, quit. The one thing about Disney is that it is The Happy Place from the minute you pass through the gate. It's a chid's world and you can forget the outside world of woes. Be a kid again....be happy...get happy, stay happy! Wonderful place, Disney...thanks to Uncle Walt and the Mouse

Worked WDW for 4 years just for fun job. Cast members are Happy people...always smiling, greeting, friendly. DISNEY trains,emphasizes this....
There are always a few Grumps working, mostly full-time begrudgingly working, complaining, as in any job. Lacking pixie dust is right! They should move on, quit. The one thing about Disney is that it is The Happy Place from the minute you pass through the gate. It's a chid's world and you can forget the outside world of woes. Be a kid again....be happy...get happy, stay happy! Wonderful place, Disney...thanks to Uncle Walt and the Mouse

Worked WDW for 4 years just for fun job. Cast members are Happy people...always smiling, greeting, friendly. DISNEY trains,emphasizes this....
There are always a few Grumps working, mostly full-time begrudgingly working, complaining, as in any job. Lacking pixie dust is right! They should move on, quit. The one thing about Disney is that it is The Happy Place from the minute you pass through the gate. It's a chid's world and you can forget the outside world of woes. Be a kid again....be happy...get happy, stay happy! Wonderful place, Disney...thanks to Uncle Walt and the Mouse

Worked WDW for 4 years just for fun job. Cast members are Happy people...always smiling, greeting, friendly. DISNEY trains,emphasizes this....
There are always a few Grumps working, mostly full-time begrudgingly working, complaining, as in any job. Lacking pixie dust is right! They should move on, quit. The one thing about Disney is that it is The Happy Place from the minute you pass through the gate. It's a chid's world and you can forget the outside world of woes. Be a kid again....be happy...get happy, stay happy! Wonderful place, Disney...thanks to Uncle Walt and the Mouse

Worked WDW for 4 years just for fun job. Cast members are Happy people...always smiling, greeting, friendly. DISNEY trains,emphasizes this....
There are always a few Grumps working, mostly full-time begrudgingly working, complaining, as in any job. Lacking pixie dust is right! They should move on, quit. The one thing about Disney is that it is The Happy Place from the minute you pass through the gate. It's a chid's world and you can forget the outside world of woes. Be a kid again....be happy...get happy, stay happy! Wonderful place, Disney...thanks to Uncle Walt and the Mouse

Worked WDW for 4 years just for fun job. Cast members are Happy people...always smiling, greeting, friendly. DISNEY trains,emphasizes this....
There are always a few Grumps working, mostly full-time begrudgingly working, complaining, as in any job. Lacking pixie dust is right! They should move on, quit. The one thing about Disney is that it is The Happy Place from the minute you pass through the gate. It's a chid's world and you can forget the outside world of woes. Be a kid again....be happy...get happy, stay happy! Wonderful place, Disney...thanks to Uncle Walt and the Mouse

As a former CM, I have to admit, all of these are true. N I loved it! Its just something that becomes apart of you when you work at Disney. I did all these things on my day off. To see the guests happy, it was totally worth it! :)

You have found a cast member (or a cast member has found you) when you are casually looking at a park map and they ask if you need help locating an attraction or if your're lost. This happened to us recently. I know the park pretty well and was just consulting the map to see if there was anything we had not yet accomplished that day! The off duty CM explained "he just can't turn it off!" He is programmed to help. We talked for quite awhile. I asked him a few questions about working there; what he did; also found out he has a wife that works there and son; that he was waiting for her to get off work and they were doing some shopping. Very friendly!! Gave me an amazing tip of something I had not thought of doing; called my daughter a princess; and told us to have a magical day! He really could not turn it off. It was awesome! You can also notice a CM when they have a HUGE book in Adventureland for the scavenger hunts. We were doing the Pirate Adventure hunt and the off duty CM explained another park scavenger hunt we didn't know about. He was testing it for Disney....on his OFF time! He, too, was very helpful and friendly; explained the game to us. My dream is to work at Disney!!!! I suppose living in the castle is out of the question.

You have found a cast member (or a cast member has found you) when you are casually looking at a park map and they ask if you need help locating an attraction or if your're lost. This happened to us recently. I know the park pretty well and was just consulting the map to see if there was anything we had not yet accomplished that day! The off duty CM explained "he just can't turn it off!" He is programmed to help. We talked for quite awhile. I asked him a few questions about working there; what he did; also found out he has a wife that works there and son; that he was waiting for her to get off work and they were doing some shopping. Very friendly!! Gave me an amazing tip of something I had not thought of doing; called my daughter a princess; and told us to have a magical day! He really could not turn it off. It was awesome! You can also notice a CM when they have a HUGE book in Adventureland for the scavenger hunts. We were doing the Pirate Adventure hunt and the off duty CM explained another park scavenger hunt we didn't know about. He was testing it for Disney....on his OFF time! He, too, was very helpful and friendly; explained the game to us. My dream is to work at Disney!!!! I suppose living in the castle is out of the question.

You have found a cast member (or a cast member has found you) when you are casually looking at a park map and they ask if you need help locating an attraction or if your're lost. This happened to us recently. I know the park pretty well and was just consulting the map to see if there was anything we had not yet accomplished that day! The off duty CM explained "he just can't turn it off!" He is programmed to help. We talked for quite awhile. I asked him a few questions about working there; what he did; also found out he has a wife that works there and son; that he was waiting for her to get off work and they were doing some shopping. Very friendly!! Gave me an amazing tip of something I had not thought of doing; called my daughter a princess; and told us to have a magical day! He really could not turn it off. It was awesome! You can also notice a CM when they have a HUGE book in Adventureland for the scavenger hunts. We were doing the Pirate Adventure hunt and the off duty CM explained another park scavenger hunt we didn't know about. He was testing it for Disney....on his OFF time! He, too, was very helpful and friendly; explained the game to us. My dream is to work at Disney!!!! I suppose living in the castle is out of the question.

As a CM I usually wear my black lanyard if I'm in the parks. I do have the "Disney Point", pick up trash, talk to kids, take pics, and help guests who look lost. I'm there enjoying myself and we take our time!! I'm NOT allowed to be in costume off duty so I change at Animal Kingdom and go to the parks from there. We wear hiking boots at my location so I always have extra shoes in my car!!

They could also be an elementary school teacher who's a Disney Junkie! I love the 2 finger point & have started using it in my classroom. Plus, teachers will 1. Talk to your children often on their level & 2. Always wish a child Happy birthday!

Actually those are proud friends of the CMs!! My friend worked is butt off to get into the parade and I'm proud of him *eye roll*

You can also spot the CM's at parades and shows when they sit/stand next or behind you, screaming out to their coworker friends in the shows, singing along loudly and talking back and forth with each other about interesting facts that only they know because they're CM's. *eyeroll*

This just happened to me! Two young men were standing watching the parade and most of the performers acknowledged them in some way. I found it very distracting. It's bad enough when cm's viewing the parade are rude but the performers should have the professionalism to not "talk" to their friend while they are performing.

Side Note: it's also super annoying when performing cm's are carrying on personal conversations while they are supposed to be performing. It doesn't happen with newer shows/parades but watching a show that's been running for a while you start to notice everyone on stage talking to each other.

Look at the shoes! If a cast member is in the park before or after a shift, they will often have plain black shoes or plain white shoes. Anyone with a plain white tshirt and dark pants is a possible CM.

Two finger point: Check
Picking up garbage: Check
Taking pictures for guests: Check
Wishing random guests "Happy Birthday" and such: Check

My husband has even picked up on these habits since I started working for Disney 3 years ago. It's in what CM's do and I'm pretty sure it's something I'll always do for the rest of my life. I can honestly say I'm proud to work for Disney. ♥ºoº♥

Another thing that erks me? Disney Hotels.. They are Disney Resorts, not hotels.. If you want a hotel, there's bunch on International Drive..

In reply to by DisneyGarland (not verified)

We've somehow managed to stay a night at all but two of the east and west Disney resort motels. As a guest, probably about 95% of the parks and hotel East coast Disney customer facing staff are nearing excellent scores. (West cost gets only about 45-55%. 'Well, it is an old park.' That statement coming from Disneyland cast members says everything I need to know about the attitude of the entire West coast operation. That is exactly what I think leaving Disneyland, not intending to return. So congratulations to you working next to International Drive. In 1 to 1 competition, Florida wins every time. I mean it. There is no way to fix the California attitude without firing everybody, completely clearing the park, adjusting the pay scale to match the surrounding area, and rehiring everybody new with new hiring processes.)

If you were to base solely on attitude and customer handling alone with no other requirements or comparisons, probably all the Disneyland and Disney World hotels could claim resort in title. Resorts generally mean to the layman, a place to go that you do not need to leave until it is time to go home.

I have to disagree with you on stretching the term resort as Florida Disney has done. So does wikipedia, http://en.wikipedia.org/wiki/Resort. Disney has Resorts and Disney also has motels called resorts in order to avoid a lack of uniformity. I'm not saying these are awful places to be avoided, but...

No concierge rooms, little to no king sized beds, shortage of non-cafeteria style/quick serve type restaurants, no valet parking. From a guest viewpoint all the value 'resorts' are just highly themed Motel Sixes. It is a big stretch calling the Disney value motels, resorts. Getting to your room in any Disney property is usually a long walk from the main building. The value properties ensure your room is outside the main building, which is even worse than most motel sixes.

The Values are impressive from google earth but once in the rooms there is generally nothing holding one there to do anything other than sleep. Even the new Value-Plus with the underwater pool speakers was fun to stay at, but was ultimately just a place to bed down for the night. There may be an activity sheet but the majority of folks are going to be elsewhere at a different location. Transportation is involved to do 99% of the activities.

Skip the mid range and on up to deluxe, and yes, now you have resorts. The rooms are still just rooms but now you have options including kitchens. The lobbies are more than just a place to wait in line. King sized beds, valet parking, restaurants where you have a server, activities in addition to an outside movie. Some have boat rentals. There are concierge people to find restaurant reservations for you and sell you park tickets right next to your concierge level room and snack and alcohol clubhouse. The deluxe resorts deserve the title resort but not the other Disney motels.

Now to confuse even more, West coast Disney has two of three hotels that can claim resort in the name but do not and actually have Hotel in the name. They can claim the neighboring amusement park as part of their own resort area. The third hotel, even with the sit down restaurant, is just a hotel. That is because both the pool theming is nonexistent and you have to walk across a busy street with an abundance of rude drivers and then through another resort hotel to get to the main activity. (Coincidentally, err ironically, this place is self proclaimed as the happiest place on earth.) Ultimately, Paradise Pier gets hotel without possibility of resort status in my book because instead of updating (and retheming) It appears the name was chosen particularly to keep everything as is. I felt like I was vacationing with the cast of the Golden Girls at this hotel. ...and I had to pay additional for parking at a place designed for sleeping motorists, ...a motel. Both the Grand Californian and Disneyland Hotel are worthy of resort in the name as they offer nice rooms, nicely themed pools, sit down food, and sit pretty much on a theme park. Paradise Pier is on a theme park too but you get to see the back side. Besides feeling like you should see a ditzy Betty White character, it feels like this whole hotel is that room next to the noisy ice machine.

Disney could create cohesion with the other two by gutting Paradise Pier and converting it to Villas and Concierge and have it be part of Grand Californian or go the other way and just rename it to a Californian value resort, with price lowering to match.

My best Disney guest educated guess: no need to be irked at all. The Hotel title fits quite well with a number of Disney lodging options. You may have just been talking with someone more familiar with either Southern California or the Value and Mid range of resort motels in Florida.

Don't send that sour puss to us at Universal! We are trying to elevate our service to the standards that Disney has set. I also do not mind helping guests when I'm off the clock. We need them as much as they need us.

Yes, we don't get paid much, but the perks and the happiness you get out of making magic makes up for it. I believe if you are that miserable of a CM to not see that and think the pay is so bad and you shouldn't have to answer questions to a guest, maybe you belong at Universal. Very sad to hear a fellow CM say something so negative. Honestly, even if you weren't a CM you would be. And FYI, there are locker rooms all over the place, so if being in your costume @ a grocery store seems to be such an inconvenience, CHANGE. Hopefully you will find a better paying JOB, where you will fit in better.

I recently brought my 91 year old grandmother to DW for her first time. Just about every CM made her feel special. She remembers more about how you all made her feel than the attractions.

I can't thank you guys enough!

In reply to by Visitor (not verified)

I am a bit offended that you said for them that they belong at Universal. As a Universal Orlando TM, I can say with 100% gaurrantee that we have high standards to hold up to as well, just like Disney CMs. We answer questions. We have major guest interactions on a much different level than CMs. We may do things differently, but please, do not belittle us in that nature, as we work rather hard to earn the pay we receive, and the accomplishments we so rightly deserve.

In reply to by UOTeamMember (not verified)

I hope I meet you at my next visit to Universal. I have yet to meet anyone who works there who is nice and helpful.

In reply to by UOTeamMember (not verified)

Universal is NOT Disney. Just got back from both and there is no comparison. Most of the staff while friendly enough had no idea what was going on half the time pertaining to the huge Harry Potter event. And there constant excuse was that they "just" found out about it when they came to work that day. Really? I've known about the event since last August. There were people smoking pot in the kiddie areas that no one did anything about, and just so much general chaos. I had a nice enough time but while I will go back to Disney again and again because of the level of customer service and quality. .. it will probably be a long time before I go to universal again

Even though I'm far I visit DL CA as much as I can. Over the years I have made friends for life, and a number of these friends are CMs. When we're hanging out they're just as much a guest as I am. There's no difference. They love running around the parks hitting the rides and eating the food. One friend said to me 'I'm so lucky that I get the chance to play where I work' and FYI. I NEVER bother CMs out of the park!! They're off duty BUT sometimes I'll smile and say hi while walking passed them

Fifteen years later after 10 years, I still do the finger point. I still try to find ways to have fun when miserable. I don't miss nearly passing out from heat exhaustion, standing under pouring water, or freezing in 30 degree weather to hold a place for Michael Eisners family for ELP that he would never use. Okay, maybe I do a little... :)

Fifteen years later after 10 years, I still do the finger point. I still try to find ways to have fun when miserable. I don't miss nearly passing out from heat exhaustion, standing under pouring water, or freezing in 30 degree weather to hold a place for Michael Eisners family for ELP that he would never use. Okay, maybe I do a little... :)

As an ex Walmart Associate, I use the two finger point. That's mostly because my cousin is a cast member, and she told me about it and it just seems more professional to me. I don't know. Lol.

I was a previous Disneyland cast member for 10 1/2 years. I now work at universal citywalk. Every time a guest comes into popcornopolis where I work and they have a button on I automatically wish them happy birthday. I can't get away from the 2 finger point either and I call everyone guest when they enter the store. Force of habit.

In reply to by Lanay De Angelo (not verified)

In California working in the stores at Disneyland it was burned into ones brain that everyone is a guest until they are caught shoplifting. The work 'customer' is a code word used to alert others to the shoplifter

Wow the two finger point!!!!! How lame is this entire conversation. I think I just wasted 5 minutes if my life reading this dumb crap.

Please don't tell me all you adults that work at Disney still live with your parents and wear Mickey Mouse underwear??

In reply to by Visitor (not verified)

Yes, I live with my elderly father, but don't (at least not yet) wear Disney underwear. So what? I love my position in the company, and am proud to be a CM...sorry if you can't understand that. Have a wild day!

Nope, I own my home outright and live with my husband. Our parents still live back in our home state (NY).

What's so wrong with being an adult and working at Walt Disney World???

This article is actually really annoying to me. Please don't bother off duty CMs. Don't point us out. Disney is a JOB for me, and it doesn't pay well enough to be doing it for free on my off time. If I'm in the parks, I just want to be left alone to enjoy the parks, not give you or your kids vacation advice. It never ends. If you're staying off property and have to go to Publix or Walmart, and you see an off duty CM doing their grocery shopping after work in their costume, leave them alone. We're tired, we didn't have time to change, and we're allowed to be in the grocery store in costume (just without our nametag). Please don't ask us where we work, if we like it there, how long we've worked with the company. Just let us be. We're human beings, and we'd appreciate being treated as such.

In reply to by Wayward Cast Member (not verified)

You need another sprinkling of Pixie Dust! How did you ever get hired by Disney with that attitude?

In reply to by Adele (not verified)

You just don't get it? When we are off work, we are tired and want to go home. Not answer more questions.

In reply to by Mike Laflamme (not verified)

Of course they are kind at the parks, and probably off, but a job is still stressful, long, and tiring, people want to go home and be with family or get their groceries without more work. I think most of us can understand and respect that.

In reply to by Mike Laflamme (not verified)

Why do you say "we" I think that just applies to you. Most of us don't mind, it's who "we" are.

In reply to by Wayward Cast Member (not verified)

I agree with Adele! You shouldn't be working at Disney with that attitude!

In reply to by Current cast member (not verified)

Have you ever worked for Disney? You start out all happy and perky for a while, then as you learn the truth behind things such as small pay, barely any increases, being written up for getting hurt on the job, having managers that demand a single person to do the work of 5 people then getting written up because it's not done or for those in the travel company, call assessments now being scored in another country where simple keywords are listened for since English isn't the spoken language there will down grade your scores, or being told not to listen to what the guests want on their trip and instead push for top dollar out of every single guest that calls.... Ya, Disney over time will thoroughly ruin the 'magic' for it's cast members. I know here in California the characters don't even start out at $10 per hour to dance around in those hot and heavy costumes, they start out below that just barely above the minimum wage. I'm thankful I'm not a cast member anymore after the poor treatment received by my management team and seeing many of my fellow cast who were very good at their jobs be terminated for not adapting to their current theory that it's all about the MONEY and no longer all about the guest and their satisfaction. Anyone ever notice how when you check out in one of the stores they conveniently have a display packed full of specific items? Ya, that's so they can try to upsell you and get more money out of you. If their lead or manager are around and they don't suggest those items, discipline.... Now, who wants to say that someone needs another sprinkling of the imaginary pixi dust? Disney is the ones that need it where the treatment of their cast are concerned

In reply to by Visitor (not verified)

Fyi ALL service industry businesses are like that. From fast food to department stores. If you serve customers then you upsell. If you don't like it maybe you shouldn't work in the service industry. Also most service industry places barely pay above minimum wage. You as always expected to do more than you think is fair. If you can't handle it then leave. Other smile through it and move up. Write ups usually only happen in these businesses when an employee fails to do what they agreed to do when they were hired.

In reply to by Visitor (not verified)

UM I was only a CM at a store, and it was my play job. In my real job, I haven't gotten a raise in 3 yrs, and I'm expected todo the work of 7 people without receiving OT and yes I'm consistently working over 4hrs every week. I'm on call 24x7 without extra compensation, it's called having a job. Most big corporations are not giving raises at all since the economy took a slump, so if you're getting a raise be thankful. When Disney was hurting to get people to come to the parks, they at least tried not to lay people off to keep the bottom line, unlike my current company is doing letting people go just before the end of each quarter. Talk about stress, try having to live through each quarter end wondering if you'll have a job or not. Yeah I know it sucks to use your vacay and sick days to help yourself and others not be laid off, but they tried something most big corporation wouldn't be willing todo. I have family who work for Disney World and they have a different opinion on how CM'S are treated, the only complaint is if a guest attacks a CM and it's not caught on one of the many cameras that they will be asked what they did to cause the incident.

In reply to by Wayward Cast Member (not verified)

Hopefully you're not like this when you're on the job. Plus, its a part of being a cast member if you're still in costume outside of work to answer any questions guest might have. Some people never been there. Or just got into the college program and has questions.

In reply to by Wayward Cast Member (not verified)

I totally agree with you. I actually got a little bit mad when I seen this article. People seem to think that because you work at Disney that you should be excited about your job all the time. That's not the case, because it is a job. So I totally feel you on this.

In reply to by Wayward Cast Member (not verified)

I totally agree with you. I actually got a little bit mad when I seen this article. People seem to think that because you work at Disney that you should be excited about your job all the time. That's not the case, because it is a job. So I totally feel you on this.

In reply to by Wayward Cast Member (not verified)

Wow...you need a LOT of extra pixie dust with that kind of attitude! I don't care that others know I am a CM...its something I am proud of. As a former Registered Nurse of over 30 years, it got to be totally annoying to have everyone asking medical advice. Now as a CM and Photopass photographer I love helping others out with questions, photos, etc. My love of my park and the knowledge I have picked up over the past 3+ years has allowed me to share that love and knowledge with many, many guests. I love the look a child gets when I tell them the information I have learned about their favorite animal in the park (Yes, I work at DAK), or can tell a frazzled parent where they can find Daisy & Donald or the Boss and his girl.

I hope that you find a place where you can live incognito; btw...if you don't want people to know you are a CM, take a few minutes to change out of your costume! Have a wild day!

In reply to by Jiminy Cricket (not verified)

And that is great, for you. Not everyone is the same, this is obvious. So while you are OK with being "on duty" even when you aren't. That's fine, but not everyone is and it should not be expected. For some people Disney is the be all end all of everything, and for many of us, it is just a job. I don't have it, but I don't love it. I firmly believe that while I am on duty my employer will get 100% from me, but when I am off; That is my time. I would never be rude to a guest and there have been many times I have helped out, but I am more likely to Disney Point you in the direction of the nearest cast member on duty to assist you.

In reply to by Wayward Cast Member (not verified)

As the mother of a cast member and huge lover of all things Disney, I think you need to go find another place of employment. It takes a special person to work there & the majority are the same way off stage as when they are "on." I know my daughter does all 6 of these and loves helping people when she is off. I hear Universal Studios is hiring...

In reply to by Visitor (not verified)

See, it's comments like these that make me irk on the inside. Because I work at Universal Studios. We make a joke amongst the employees: "When Disneyland employees get off work, they go to Disneyland; when Universal employees get off work, they also go to Disneyland."

I'll be the first to say that as a Los Angeles local, Disneyland is an amazing park that I've been going to since I was five years old. As a Universal employee I will say that I personally will always have more fun at Disneyland. It's a bigger, better organized park with so much more to do and see. I am not denying the awesome that is Disneyland, nor implying that Universal is better, when I say the following.

Don't you /dare/ suggest that Universal employees don't give a damn about our guests. And don't you dare suggest that working at Disney is any better than working at Universal.

We're trained to do the two finger point. We're trained to get down at eye level to talk to kids. We're trained to go up to guests looking at maps, or trying to take a picture. I have friends that work at Disneyland. We compare our war stories constantly. There is little to /no/ difference in terms of operating procedures as far as dealing with guests go, in uniform or not. We get paid the same amount to do the same, if not extremely similar tasks. To suggest that I don't care about my job as much as a Disney CM might care about theirs is presumptuous, and just plain rude.

Universal employees are not inferior to Disney employees just because the location is different. It's the same damn job. If you're not good at it at one park, you're not going to be good at it at the other.

Guest service is guest service. Period.

In reply to by Disgruntled Employee (not verified)

My Family had visited both magic kingdom, and universal. In Our opinions, universal wins hands down. We find it to be very organized, friendly, and exceptionally visitor friendly. Characters are great and seem to be out more often, at least more visible and available.

In reply to by Visitor (not verified)

Working at Disney is a job like any other. I will always give whatever job I am at 100% while I am on duty, but when I am off duty that is my time. I would never be rude to someone looking for help, but if it is something that cannot be answered quickly, than yes, I will direct you to the nearest cast member on duty.
There is nothing wrong with that and it is people like you that make it horrible for CM's who are just trying to enjoy their day off.

In reply to by Wayward Cast Member (not verified)

Lol the last thing I would care about is spotting an of duty Disney cast member.

According to this, I'm a Cast Member! I can say I have done all six of these, but I have never worked in a Disney park. I've also been approached by families in the parks who had questions and thought I was a Cast Member due to my lanyard and cheery disposition. Regardless, I was more than happy to point them in the right direction, with two fingers of course. :-)

We also can often be seen doing the Disney scoop, picking up trash, when we are playing in the parks or volunteering to take photos for guests on our days off. Most of us really don't mind helping a guest out. It is why we work for Disney :)

I still wear my black shoes

I have had a season pass to Disneyland for years and family members who are cast members so I have picked up these traits. Weird but when I go to the park I wind up picking up stuff and putting it back right in the shops, pointing out locations for people, and using two fingers for the reason I have seen them do it for a while. My family enjoys the parks and My wife got me into it so I picked it up.

I've been doing these things for years! Maybe not so much as deliberately as going 'under cover' but I love to go into the parks on a day off! I usually have a small bag with water, sunglasses and a couple of essentials, but that's just about it :)

I admit to doing most of those (I don't have a purse)

CMs also tend to go out of their way to offer to take a picture for you

Its been 30 years since I worked at Disnyland in California. To this day whenever I'm in the park and over hear people trying to find a restroom I always stop and point out the nearest one. This helps them have a better experience. Sometimes it's the small things that brightens someones day.

Heh, then my family and I must have looked like total greenhorns as we visited the Disney park last year in LA for the first time ever. I think I enjoyed it more than our kids. If we go again, I'll try to pay attention to those signs, hehe...

Yeah, most of the time they're not 'undercover' they're just cast members who are enjoying their off day

Cast members are sprinkled with Pixie Dust in their early indoctrination to Disney. Once done it is difficult to hide ones identity.

You will also see cast members carrying around or have on their belt clip their signature black water bottle and if they are there before or after their shift the signature black tennis shoes.

I don't think these are full proof. I have been to disney many, many times. My whole family goes, about twelve now in all with my children. My Dad and Uncle are people watchers. They scope out the best bench and wait for us to get done. But they aren't cast members. Another thing, everyone comments on the buttons. I always talk in line with first timers. I tried to answer any questions they have and give them tips when appropriate. It doesn't make me a cast member, just a really friendly guest. However, I must agree the two finger point would be a dead giveaway.

I live by Chicago and I have a two finger point. A past boss taught me and it has always stuck with me. People look at me funny when I do it. I guess I'd fit in in Disney world!

The two finger point is to avoid the possibility of offending a visitor from another country. When you work for Disney it is explained that in some countries around the world, a single fingered point is considered an insult and to avoid that they tell you to either use the two finger point mentioned or a full hand point that wasn't mentioned

In reply to by Visitor (not verified)

Actually,the 2 finger point is to pay homage to Walt Disney, who often had a cigarette between his fingers, even when directing guests.

In reply to by DisneyHistorian (not verified)

ACTUALLY, at traditions, they teach you that it is for visitors of foreign countries.

In reply to by Visitor (not verified)

As a former CM I am aware of what they teach in traditions. As a historian, i know that they teach that because it is PC.

In reply to by DisneyHistorian (not verified)

"Historian"....

I think the phrase you're looking for is "foolproof".

Please don't blow the cover of the people you may see that you 'think' are cast members. As mentioned, many of us, when we are in the parks with family, want just that... family time.

I still use the two finger point.

I still use the two finger point.

We also would pick up trash on days off or move merchandise back to the proper spot- making sure the show was going on, even when we weren't "on stage"!

This was great. As a former cast member, these are all true and I still do it sometimes and live nowhere near Disney. Lol it's in my DNA!

LOL As a former cast member I have to admit I've done all of these. Plus when I see a family struggling to get as many of their family in a picture I'd walk up and offer to let everyone get in and take the picture for them.

How'd you get to be able to be a character?

They hold auditions. If you're really interested, pay attention to DisneyAuditions.com for a role you're interested in.

LOL - I worked for WDW 20 years ago, I still stop and offer to take pictures for people, no matter where I am, even worse, my husband worked there too - my kids hate it when we go to the zoo or beach - they say we NEVER get to where we want to be for taking pictures of other peoples families. Guilty of way too many of these - but still glad I do them.

In reply to by Ron G (not verified)

I am a family entertainer and will offer to use the camera to help park guests in a family photo. It is just a nice thing to do and it makes the people know there are actually nice people out there.

I do the same as a former CM. I love taking pictures - last month someone asked if I wanted to join my "family" in the photo, and I had to confess that they were strangers I was helping. I wonder if HE was a former cast member, too!

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