Walt Disney World has been making quite a few changes in recent years, and with guests pouring into the resort in record levels year over year, it has never been more important for Disney to strive to optimize the guest experience in as many ways as possible, especially as we are officially just a year away from the opening of Star Wars: Galaxy's Edge at Disney's Hollywood Studios.
In this spirit, Disney has started testing a number of changes in proceidure over the last few weeks, in an effort to try and get the resort as prepared as possible for what should be a massive 2019.
Ticket Corner opens this summer at Disney's Animal Kingdom
This summer from now through September 29th, Disney’s Animal Kingdom will be testing a new in-park ticket sales location known as the Ticket Corner. This new location can be found just outside Discovery Trading Company and will allow guests to purchase regular theme park tickets, upgrade their ticket with additional days, add the park hopper feature, purchase an annual pass, or buy tickets for special ticketed events like Disney After Hours, Mickey’s Not-So-Scary Halloween Party and Mickey’s Very Merry Christmas Party.
This is quite a long-running test, and the goal here is likely to take some of the pressure off guest services, which can see very long lines for guests who want to make ticket-related purchases, but don't want to exit the park to visit a ticket window.
2. New pop-up Guest Relations location now in operation at the Ticket and Transportation Center
Getting to Guest Relations at the Magic Kingdom can be really inconvenient for guests who have to take a bus, monorail, or ferryboat just to get to the front of the park. However, Disney is testing out a new Disney Guest Relations location at the Transportation and Ticket Center to try and alleviate this issue.
From now through the end of this week, guests who find themselves at the Ticket and Transportation Center can visit Window 3 from 8:00 AM until 1:00 PM can get assistance with the following issues:
- My Disney Experience technical issues
- Disney Resort bookings
- Enrollment in Disability Access Service
- Annual Monthly Payment Plan maintenance
- Disney Visa Rewards Redemption
This is a very similar test to the one going on at Disney's Animal Kingdom, and it will be interesting to see if Disney extends this new test past the end of this week, or brings the aforementioned "Ticket Corner" experience to the Magic Kingdom instead.