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Though MyMagic+ enjoyed a fairly smooth rollout during its inaugural year, as this service has gotten bigger over the years and as it has begun including new features, it has unfortunately also suffered an increase in the number of technical hiccups and outages over the past few months as well. During these technical glitches, individual features stopped responding or gone offline temporarily, resulting in a few inconveniences for guests, but nothing too major. However, yesterday, Disney suffered a massive outage that saw an extended loss of almost all MyMagic+ functionality, save for guest admission and hotel room entry, which continued to function as usual. 

During the almost day-long outage, guests were unable to make FastPass+ reservations, use their existing reservations, or claim dining reservations through the app. In addition, guests trying to make future hotel room reservations, purchase tickets, or use their MagicBands to pay for items (or use Disney Dining Plan credits) in the parks were unable to do so for several hours. Naturally, there was plenty of confusion around the parks, as guests tried to keep to their vacation plans, and Cast Members tried to make as many accommodations as possible. 

Though this type of large-scale outage is fairly rare, this isn't the first time this has happened, and with this type of unplanned downtime on the rise, it is probably a good idea for guests to take some minor precautions during their vacation to prepare for this type of outage in the future. 

1. Be prepared with cash and credit

When Disney first designed the MagicBand system, the idea was to make it so on-property guests wouldn't have to worry about carrying their wallets with them, giving them the freedom to pay for food, merchandise, and anything else inside Walt Disney World's theme parks with just a tap of their wrist. However, even though this system works perfectly most of the time, incidents like what happened yesterday show that MyMagic+ simply isn't the foolproof system Disney would probably like it to be, and relying solely on MyMagic+ could end up being an issue if the system goes down. Fortunately, guests who think ahead and keep credit cards or even a small amount of cash on them won't have to worry about not being able to pay for lunch or purchase that limited-edition souvenir they've had your eye on, even if the system goes down. 

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Comments

Disney fired all the US IT experts. Now it has a whole lotta H-1B clowns, who don't know jack. The new normal is poor functionality.

I actually despise My Magic+. I like to enjoy my vacation and do things as they come. If I have to schedule everything I do on vacation, I might as well go to work. I wish it went down the last time I was there... I probably would have enjoyed myself!

For my last couple of trips to Florida, I went to Universal only, staying at the Hard Rock and using the express passes to go to the front of the line. You can walk through the park and use the express passes to visit the attractions as you come to them without having to criss-cross the park to meet a "schedule". Dining is pretty easy even without a reservation. (I like to eat mid afternoon) I always have a relaxing and fun vacation at Universal.

My Magic+ has turned Disney World into an overpriced and expensive Rat Race! I used to love Disney and I have been there dozens of times, it's too bad they took away the fun.

Also, 4 days at the Hard Rock costs about the same as 4 days at the Pop Century! The Hard Rock is a much nicer hotel.

By the way, I don't work for Universal and I have no connection to Universal... I just came to realize that I enjoy my visits to Universal much more than my visits to Disney World.

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