Disney has been testing app-based food ordering for several years, with Disney’s Hollywood Studios playing host to intermittent “Express Order” features over the years. However, though these tests were always short-lived, it looks like Disney has finally rolled out a permanent mobile food ordering feature appropriately titled Mobile Order. And if you’re thinking about using this feature the next time you’re at Walt Disney World, here’s everything you need to know first:
You’ll need to find this option inside the My Disney Experience app
Though previous mobile ordering tests used separate apps, Disney has wisely integrated its new Mobile Order feature into the larger My Disney Experience app. In order to access the Mobile Order feature, guests will need to open the app and navigate to the main “hub” menu. From there, under “my plans”, guests can tap “order food” and then select a restaurant. Guests can then tap “order food” again, and then choose from the full menu at the restaurant they wish to dine at. Interestingly, this feature is not geo-locked, and guests can use it anywhere they want to order food. So if you’re at Disney’s Hollywood Studios, and are planning to park hop over to Disney’s Animal Kingdom later in the day, you can use Mobile Order from inside Disney’s Hollywood Studios and make selections from there before heading to the bus stop.
Once guests have placed their order, they will need to head over to the restaurant they ordered from, and then press an “I’m here” button. It doesn’t matter when you actually order the food, as pressing that button inside the restaurant is what triggers the kitchen to begin preparing your meal. After a short wait, guests will then get an alert from the app when it is time to pick up their food from a designated window.
You cannot use Disney Dining Plan credits with this new feature
Though Walt Disney World gives its guests plenty of flexibility when it comes to paying for things, if you want to use Mobile Order, you’ll need to have a credit card linked to your my Disney Experience app, otherwise you won’t be able to use this feature at all. And in case you’re wondering, that means that guests on the Disney Dining Plan won’t be able to use this feature quite yet either.