When MyMagic+ first came on the scene several years ago, we all knew that this massive system would eventually be used for way more than just FastPass+ reservations. And in the years since it debuted, we’ve seen MyMagic+ and the My Disney Experience app used to help guests make advance dining reservations, view PhotoPass pictures, purchase tickets, and more.
Earlier this week, the My Disney Experience app got yet another update that brought significant changes to this essential tool. However, while most of the updates to this app in the past have brought much needed improvements (the last update brought plenty of requested changes to the FastPass+ system), this most recent update has brought some questionable changes to this app that actually make it a bit harder to access some of this app's most used features.
1. The individual park wait time hub is gone
When Walt Disney World started getting rid of wait time tip boards around its four theme parks, most fans accepted this change because a list of current wait times for each park was easily available from the My Disney Experience app, and it was easier to glance at a phone rather than seek out an in-park board. However, with the most recent update to My Disney Experience, the wait time list has unfortunately been completely removed from the main menu, with users now needing to go through a cumbersome workaround to see what the wait time is for a specific attraction.
Essentially, the only way for guests to now access wait times within My Disney Experience is to select “attractions” from the top of the home screen (not the menu), and then either scroll through an alphabetical list of all the attractions in Walt Disney world (not just the park you are in) or search for a specific attraction by typing it in. While it may not sound like the most inconvenient change in the world, not being able to see a list at a glance of the wait times eliminates the virtual "tip board" function that this app was serving, and is a big step backwards for this app.
2. A harder to find map
Another change that was made around Walt Disney World seemingly in response to the ever-increasing use of the My Disney Experience app was the drawing down of traditional in-park maps. Much like the removal of tip boards, this move made since for the resort as guests could easily navigate park maps right from their phones and didn't really need the paper maps the same way they used to.
However, the newest version of My Disney Experience has made it very hard for guests to locate these once easily accessible maps inside the app. As with the wait time list mentioned above, guests have to do a little digging to find individual maps, and again must use the attractions tab at the top of the home screen and then select “map view” from the bottom of the screen in order to get a large map of the resort, which they can then zoom in on to see around their selected park. Making matters worse, it looks like the former guest location feature (which would automatically locate which park guests in and then show a map of that park) seems to have been turned off for this release. Guests also can't quickly or easily switch between park maps in this release either.
While the map feature technically still exists in the newest version of the app, the hoops users have to go through to access it are very inconvenient and if you are in a rush trying to get to your next FastPass+ reservation, trying to pull up the app’s various menus in order to get a handle on basic navigation is definitely a hassle and is another step backwards for this app, which should be trying to make it easier for guests to get around the park, not more difficult.