MyMagic+ has enjoyed a fairly smooth rollout over the course of 2014.Though there was a small outage at the beginning of the summer, the system has enjoyed a mostly-hiccup free inaugural year. Unfortunately, that ended on Saturday August 2, when MyMagic+ experienced its first real outage.
During the almost day-long outage, guests were unable to make FastPass+ reservations, use their existing reservations, or claim dining reservations through the app. Naturally, there was plenty of confusion around the parks, as guests tried to keep to their vacation plans.
Hopefully this type of large-scale outage doesn’t happen again, but if it does, here are four things to do if the worst should happen:
1. Find the paper FastPass distribution centers
It looks like Disney was well-equipped to deal with the MyMagic+ outage on Saturday, as they had paper FastPass machines ready to go at several distribution centers around the parks. Cast Members handed out special pamphlets listing the different distribution centers and what attractions were still available for FastPass.
Not all attractions will be available for paper FastPass, as this is just a contingency plan, but at least you can try to get replacement FastPasses for a few of the attractions on your itinerary.
2. Confirm your dining reservations
When the MyMagic+ system went down last Saturday, pre-existing dining reservations that were made via MyMagic+ were lost. Although Cast Members are more than happy to help guests recover a lost reservation, you’ll have to contact the restauruant either by phone or in person to confirm your reservation time.