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Universal Studios Singapore struggles with ticket demand ahead of opening

Universal Studios Singapore logo

Tickets have gone on sale for the opening of Universal Studios Singapore on March 18, with the park's website struggling with overwhelming demand.

The number of guests allowed into the park each day will be limited as part of a "soft opening" period for the new park, and it seems demand may outstrip supply. Hopeful theme park fans trying to buy tickets online and by phone have been frustrated as Universal Studios Singapore's website and call centers were swamped by requests.

To help ease the problems, the park has added the ability to order tickets by e-mailing reservations@rwsentosa.com. E-mails should include the guest's name, the number and type of tickets to be purchased, and the preferred date of the visit. They should not include credit card details. The park has promised to process the orders within 48 hours.

Tickets can also be purchased at the park's ticket booths - though same-day tickets are not available.

Robin Goh, a spokesperson for Resorts World Sentosa where the park is based, blamed unforeseen levels of demand for the issues. He told Channel News Asia "We have actually increased the number of hotline stations. It's just that at any one time, we can easily get thousands of calls trying to call in to book tickets. So that's a little bit of a stretch for us."

The latest Universal park features 7 themed zones and 24 rides and attractions. Some, such as The Mummy Returns and Shrek 4-D, are based on existing attractions at the company's U.S. parks. However, there are a number of unique new attractions including dueling rollercoasters themed around the Battlestar Galactica TV series and a boat ride based on Dreamworks' popular Madagascar animated movies.

Full details of the park's attractions can be found in our news story here, while a number of videos from the preview week can be found here.

You can keep up to date with the latest confirmed and rumored opening dates for new attractions through Theme Park Tourist's "New Attraction Watch" section, and by signing up for our weekly newsletter using the box on the right of this page.


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