Earlier this month, we looked at some of the biggest blunders ever committed by the Walt Disney Company at Walt Disney World. They were pretty silly errors, but when you think about it, a handful of big mistakes over a four-decade history is really not too bad. And so, in the interest of fairness, we decided to take a look at some of the biggest blunders ever performed by Disney's biggest competitor in Central Florida: Universal Orlando.
Universal has, in recent years, gone after Walt Disney World aggressively, building several large new attractions, lands, and resort hotels. Almost all of these new additions have been wildly popular among guests and have shown that Universal is every bit Disney's equal in theme park design. Unfortunately, that also means they're the company's equal in terms of large-scale blunders. Let's take a look at just a few:
1. When Jaws first opened, it simply didn't work.
Before there was The Wizarding World of Harry Potter – Diagon Alley, Universal Studios played host to an attraction based on the blockbuster film Jaws. That attraction was one of the opening day rides guests could experience when the park first opened its doors on June 7, 1990. Well, they could try to experience it – for the most part, it just didn't work.
Most of the complex effects would stall, causing the vehicles to be evacuated on a nearly daily basis. Despite being able to mostly work the kinks out of their other opening day attractions, Jaws required a massive overhaul. After just a few months of operation, the ride closed down for a years-long refurbishment. Most of the effects were either completely rebuilt of replaced at tremendous cost to Universal – so large, in fact, that the company filed suit against the company that built the original version in an attempt to recoup its losses.
In 1993, the ride finally reopened to the public – nearly three whole years after guests first were offered a chance to experience it.
The opening and subsequent reopening of Jaws is arguably Universal's most famous and remembered blunder, but the finished product was one of the greatest attractions ever produced. In a way, it followed in the footsteps of its namesake film, whose robotic shark was so temperamental and error-prone that it forced director Steven Spielberg to create suspense in other ways. Great art often comes about when the artist has to overcome adversity.
2. The overhaul of Universal Express
It's hard to think about now that we're firmly ensconced in the 21st century, but there was once a time that Disney's FastPass was wholly and completely revolutionary. The idea that a computer could hold your spot in line was so foreign to theme park guests, Disney dedicated a ton of man-hours and even part of their special in-room TV channel to explain the system to its guests. It was, of course, a rousing success, and now even the word FastPass is part of the American lexicon.
Universal, as it was wont to do back in the day, saw Disney's success and tried to copy it. They created a program called “Universal Express,” which was little more than a copy of FastPass. Guests would swipe their tickets through specialized kiosks and would then be given an option of when they would like to return to ride the ride – something like a proto-FastPass+.
To entice guests to stay at their new resort hotels, however, Universal offered something called Universal Express Plus, which granted front-of-the-line access at will. Over time, Universal phased out the FastPass-style reservation system and simply allowed guests to purchase the Universal Express Plus pass for a nominal fee.
So, where's the blunder? Well, these passes do not include any of the Wizarding World of Harry Potter attractions. On its face, this makes sense as those attractions are the most popular in the parks; however, it ultimately has a stratifying effect on wait times at the two parks. A full ride-reservation system such as FastPass+ helps evenly distribute wait times across all attractions in a park. The Universal Express style of premium front-of-the-line access simply worsens the waits for the Harry Potter attractions as guests with the passes finish other attractions more quickly. This means that guests who would otherwise be queuing for other attractions are instead queuing for Harry Potter, unbalancing things and increasing wait times.
It's not a grand blunder, and it is certainly not on the same scale as the other three, but any time you seemingly increase wait times can't really be called a success.