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2. Visitors who don't get the joke

Bellhop

Generally speaking, Disney Cast Members are expected to greet every guest with a beaming smile. There are exceptions, though, where the role calls for it. The bellhops on the Twilight Zone Tower of Terror, for example, would not be nearly so creepy if they were grinning from ear-to-ear. The same is true of Cast Members over at the Haunted Mansion, where Amy once worked.

"I didn’t like the people who didn’t get it," says Amy. "One time I was out front just glaring off into space, lost in thought. I was in a fine mood: the weather was great and nothing particularly bad had happened in a while. But, because I was at the Haunted Mansion, I wasn’t trying to look friendly. A woman came out of nowhere, got right in my face and said 'If you hate your job so much, so should just quit!' I was flabbergasted. As quick as she came, she was gone, and I couldn’t even defend myself. I also didn’t like the guests who always thought they were so funny when interacting with me. Sometimes they acted like we were the never-flinching guards of Buckingham Palace, other times they would shout in my face in an effort to scare me before they could get scared."

1. Amateur comedians

Haunted Mansion Cast Member

Image © Disney

The customer is always right - and that's more true at Walt Disney World than almost anywhere else. It can be difficult to bite your tongue, though, when they are actively making fun of you.

That was often the case at the Haunted Mansion, where Amy had to maintain a straight face despite in-the-face abuse. "I didn’t like the guests who always thought they were so funny when interacting with me. Sometimes they acted like we were the never-flinching guards of Buckingham Palace, other times they would shout in my face in an effort to scare me before they could get scared."

Despite the occasional downsides, Amy loved her time at Walt Disney World - mainly because of the many great things that guests did. "I had a few guests who would leave drawings from the kids or short notes of thanks when they left," she recalls of her time in housekeeping. "I've kept those notes to this day. Guests like that can really make your day."

 
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Comments

The DCA Tower cast members used to do the "creepy" thing; I really miss it. Some of the CMs deserved Oscars for their ability to pull off a great routine. It was never scary; the guests loved it. And I agree with the Mad T Party/current annoying drunken, loud party in DCA. Sorry, TDA, but you blew it when you introduced this disaster in an attempt to cater to the hipster crowd. Even at night, Disney should be family-friendly, and drunk asshats with ear-splitting music is anything but.

I would like to add, for those many guests who took the time to appreciate everything, thank you for your kindness. It's the little things that count :)

EVERY SINGLE DAY. Sci-Fi Dine in Theater. Hollywood studios. I was an intern. I loved my job, for the first month, then started hating my life. Got called the meanest stuff due to the own stupidity of guest's making reservations and overlapping with fast passes. This is the daily conversation I dealt with.

"Uhhhh excuse me, we had reservations for a CAR for dinner and you only have a POS flying saucer table? Wtf is this bullshit?"-guest

"Sir, we saved your reservation 30 min after your reservation time...."-me

"Bullshit. It's NOT our fault the toy story fast pass was at the same time. Just wait until we complain to guest services." -guest

"Okay :) have a magical day!" -me

*Stomps out calling names*

I always loved to make light of said stupidity Wow working at the studios I guess comes up and says excuse me whens Disney. my response you're in Disney. guess says no the real Disney. my response this whole 30 mile radius is Disney welcome to Disney. Guest replies oh but where is the castle. My response oh you mean magic kingdom one of the 4 main parks of Disney. Well you're going to have to take a bus over to castle. Guest response, this place is confusing.

I always loved to make light of said stupidity Wow working at the studios I guess comes up and says excuse me whens Disney. my response you're in Disney. guess says no the real Disney. my response this whole 30 mile radius is Disney welcome to Disney. Guest replies oh but where is the castle. My response oh you mean magic kingdom one of the 4 main parks of Disney. Well you're going to have to take a bus over to castle. Guest response, this place is confusing.

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