3. Say "I don't know" to a guest
If a guest asks a question that the Cast Member does not know the answer to, saying "I don't know" is not an option. If possible, they should hop onto a phone and find out the answer. If they are unable to leave their post (e.g. outdoor vendors), they can direct the guest on how to get the information for themselves.
2. Break the "Disney Look"
While other companies have backed down on appearance standards, Disney still enforces the "Disney Look". Among the rules that Cast Members must follow are avoiding eyeglasses that feature logos or bright colors, not dying their hair to colors that do not look "natural" and not wearing garish nail polish. Forget about visible tattoos and nose rings.
1. Walk past trash without picking it up
No Cast Member should ever stroll past a dropped drink cup or napkin without picking it up. Nor, though, should they draw attention to themselves while scooping it up - they should try and so so gracefully and unnoticed by guests. We're currently publishing a series of article on Theme Park Tourist in which we talk to Cast Members at Walt Disney World to understand their roles and the part that they play in "creating the magic" for guests. The interviews will offer an insight into Cast Members' day-to-day roles, the training that they undergo and the aspects of their jobs that they find the most rewarding. We might even uncover a funny story or two. They are a prelude to a new book: Creating the Magic: Life as a Disney Cast Member - if you're interested in being notified when this is released, sign up for our special e-mail newsletter.
Comments
I am most thankful and appreciative of The Disney Look. When anyone applies for a position this is the first thing they are informed of. They must sign an acknowledgment agreement. There are positions "backstage" that allow cast members who have any issues to work out of sight of guests. It truly is about the magic and the seamless experience. And I am glad!
I appreciate Disney keeping the parks clean.......people are pigs, I can't believe the trash some people leave....my God, there are trash bins like every 30 feet...that is my main pet peeve
Try asking them where the dog walk areas are in the parks. I can not tell you how many of the cast members told me they did not know. OY
It takes a while to learn all of the answers. We have lots of new CMs all the time. The dog walk areas are clearly marked on the park maps.
I love Disney..Like many of you I would live there if I could.Love how clean it is, and how friendly most of the workers are.. Yeah I said it... I have had times when there were not rude, but most differently up to Disney standards. Lets be real people.. the workers have gotten sloppy and unkempt in appearance. I do not mind the large people as some of you put it.. as I am large,I don't mind the facial hair. i would not mind tattoos either(got them).. these things do not determine if you are a good or bad person...