My friend Angie work at the start of the line que for the Indiana Jones ride at Disneyland. She was once asked by a family who had just come off the ride "we were here a few years ago, when did you replace the boats with the jeeps?" Angie replied "Disney like to refurbish and reuse ride parts. You can now see and be on those boats at the Jungle Cruise right next door. the line starts right there."

One time we are at Guest Relations in MK to renew our annual passes towards the end of the night. When we get in, there is a guest who is just belligerent towards the cast member. This was during the early parts of the hub remodel mind you. This guest just couldn't handle why there were such crowds on main street, and insisted that they could just "push the buildings back a couple of feet". Insisting that he was sure the buildings were mere facades that could just be moved at a moments notice.

This guest was trying to get the phone number for the president of parks and resorts, and the cast member was just a star dealing with this guest. I would have probably punched him as he was waving his arms around and screaming, but this cast member just stuck to her role and did what she could to diffuse a difficult situation. I'm sure this guy got nothing but high blood pressure out of this.

TL;DR

"Why can't you just push the buildings on main street back a couple of feet?"

People laugh when they hear that someone will ask what time the 3:00 parade is... but it actually happens. It happened to me when I was a cast member, I ever so sweetly told them 4:00. My feeling, if you are that dumb to ask when the 3:00 parade is, then you deserve to miss it!

I wish everyone was trained to answer questions like the Disney cast members. No matter how many times they've been asked the same question, dumb or not, they just smile and repeat the answer. I had a school friend who had been on vacation, and apparently she had been asked the same question over and over, so when I innocently asked her where she had been, she snapped, "The Smoky Mountains! Geez!" I wish she had been trained in the Disney way.

I used to work for the Monorail and had several people ask me "how do you get to Disney World" while standing on the monorail platform at the ticket and transportation center. It took a while the first time to figure out they usually meant the Magic Kingdom.

I've been a cast member at some theme parks other than Walt Disney World. But this is most likely something that happens there, as well. I was involved in the entertainment division as a tech and performer. Entertainment works hard on coordinating show schedules so that there's enough time to reset between shows. And this ensures that shows and attractions don't interfere with each other. So the schedule when posted is rather "set in stone". And we do our best to give the show time schedules to the patrons. The sickening question is "What time is the next show?"... It's usually asked as they are looking right at the sign for the next show time.

Favorite question: What time is the 3:00pm parade?

Apparently the Anna and Elsa characters are terribly overworked. A friend recently took his daughter to meet them and after waiting almost two hours they met Elsa, who was super sweet. They were then rushed over to Anna who was a big you-know-what. He dropped the autograph booklet and they both awkwardly bent over to get it. Anna snapped back and scolded him "I can do it myself!". He has a video, absolutely rude. He posted it to Facebook on Disneys wall and they removed it right away with no apology. I love Disney, but have respect for guests.

I think this might be a misunderstanding. It sounds like Anna was trying to stay in character. In the movie she is very independent and says something like that to Christoph when he tries to help her with things on occasion. I've seen people post similar stories about unhappy-looking staff manning the Haunted Mansion who are criticized for looking unwelcoming, when really they are trying to stay in character.

What time is the 3 o'clock parade?

I once had a Cast Member from France ask ME an inappropriate question. She was working at the wine shop. I was wearing a kilt. She asked VERY loudly so the entire shop would hear "you wear ze underwear with zis, yes"?

Brilliant report!!! Had me laughing all the way through! :-)

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