We got in the 1 PM a day after they pushed many prior day passes due to technical difficulties. Quite frankly, this ride is a up scale Star Tour's. The amount of hype is so dumb I can't even handle. It is a good ride at best, not a great ride. Very sad after all the stuff I've heard.

Not true we were there early spoke to Disney employee and we followed every step as instructed. All 3 of us started refreshing the APP 5 minutes before it was suppose to start and nothing happened. The APP said something like Not boarding yet and 2 minutes after it opens it finally changed to all boarding filled! We never even got to chance to submit a boarding request. The Disney employee was standing right there next to us & I said but how could that happen and they said it happens a lot just try again when it opens at 2pm. We never even got a chance to try; it went from not boarding yet to “Full”. Really sucked because we are pass-holders and go a few times a year so we were looking forward to something new. We all have new iPhones and use AT&T we did everything we were instructed and nothing. We tried again at 2pm same thing happened! We left the park at 2:30 since there were no shows and the one thing we wanted to see we were blocked. I do believe they need to have Fastpass or just like Flight of Avatar let people stand in line and wait if they wish. We stood in line for Flight of Avatar for almost 4 hours but that was our choice to do so. We did not mind since we go often we were willing to doing so since we were not able to get fast-pass. But it was our choice. We will be going for spring-break and we have already decided if we have the same experience we may not renew our pass and give Disney a permanent break for while.

Not true we were there early spoke to Disney employee and we followed every step as instructed. All 3 of us started refreshing the APP 5 minutes before it was suppose to start and nothing happened. The APP said something like Not boarding yet and 2 minutes after it opens it finally changed to all boarding filled! We never even got to chance to submit a boarding request. The Disney employee was standing right there next to us & I said but how could that happen and they said it happens a lot just try again when it opens at 2pm. We never even got a chance to try; it went from not boarding yet to “Full”. Really sucked because we are pass-holders and go a few times a year so we were looking forward to something new. We all have new iPhones and use AT&T we did everything we were instructed and nothing. We tried again at 2pm same thing happened! We left the park at 2:30 since there were no shows and the one thing we wanted to see we were blocked. I do believe they need to have Fastpass or just like Flight of Avatar let people stand in line and wait if they wish. We stood in line for Flight of Avatar for almost 4 hours but that was our choice to do so. We did not mind since we go often we were willing to doing so since we were not able to get fast-pass. But it was our choice. We will be going for spring-break and we have already decided if we have the same experience we may not renew our pass and give Disney a permanent break for while.

In reply to by Johnathan (not verified)

Maybe a made up disability for people who LIKE to sleep in late. However, my brother is truly physically and mentally disabled and for whatever reason if he gets up too early he does get physically ill... he starts out nauseous and stays that way for a few hours on a good day. On a bad day, he completely passes out on us. We have tried tricking his body by having him go to sleep earlier but there is just something about getting up early morning that doesn't work for him. He LOVES WDW and rides everything so with this process we've now counted him out for getting a chance to ride as long as things fill up as quickly as they do because he can never physically be in the park that early in the morning. :(

Why couldn’t Disney do a 30/70 split or better? Say. 7000 fast passes a day available on line each day. Those passes are for the beginning of the day. The rest at park opening. As a disabled person I worry I will be trampled never mind physically being able to get in to the park. Even if they made it so the passes become available anhourafter opening the park to avoid the crush

FastPass and boarding groups are no different.
Make it 30 minute windows. If you save some spots for down time or people who missed their window because of repair, it works just like every other ride. If it is down during your time, you get a voucher for the next Available time. Boarding group that has a down time or doesn’t get called is the exact same thing. This is just a way to get you in the park early that is all.

This would be an option, however, people come to Disney World from all over the world. Not everyone has the same technology or know how to do this prior to park open.

In reply to by Cole Manning (not verified)

I think the problem would be several break-downs, or down time, the later groups may not have any seats available due to back ups from earlier in the day.

In reply to by Chad H (not verified)

The key is to not have a large group like that. The smaller your group the better your chances. Because once a number begins to fill up it’s easier to put a group of 3 in than a group of 19.

I think every gets it, boarding passes are the way to go. But the distribution of boarding passes at the moment just doesn’t make sense. Those who are staying on property are paying thousands of dollars for their trip, they should have an opportunity to “pre-board”. Have a limited amount of passes available per day for those guests prior to their trip, no different than booking fast pass +. Once the pre-boarding groups are gone, they’re gone. Just like Flight of Passage fast passes. You should also limit the amount of “pre boarding” spots any one person can book to one per month.

Two weeks ago I went to Hollywood Studios with my family and a group of my students. There were 19 total in our group. We got to HS at 6:15 for the 8:00 open. The gates opened around 7:00. We got in early enough that I could get in one of the Guest Services lines and be the first person to have a Disney employee scan my tickets for a boarding group. I thought this was a good idea because I wouldn't have to worry about the app crashing. Before the line opened at 8:00, I asked a Disney employee if it'd be smarter for me to try using the app because I would have 19 tickets to be scanned in. The employee said no and I'd get a boarding group if they scanned my tickets.

After the line opened and all 19 of our tickets were scanned, we got back-up boarding group 100. I was furious. I felt like I did everything right and was even told by a Disney Guest Service employee that I'd be fine, and I still got a back-up group.

After complaining, Guest Services said they couldn't change my boarding group number, but they gave me a fast pass for any ride in Toy Story land. This didn't make me feel better.

In the end, we were lucky that Rise of the Resistance had a good operations day and our 100 boarding group got called around 5:30. We used our Toy Story fast pass for Slinky Dog, which had around a three hour stand-by line all day.

After leaving Disney that day I was disappointed in the boarding group process. I felt like I did my homework, got there early enough to not have to count on the app, and I still got a back-up group. However, everything you said in your article makes perfect sense. Disney has created the most amazing theme park attraction in history, and everyone wants to ride it. Fast passes won't work for the reasons you detailed, and opening up the regular line at park opening would lead to a race that'd look like the Hunger Games every morning. As things stand right now, using boarding groups is the most fair way to give everyone an equal chance to ride.

Just a piece of advice for anyone with a large group trying to get a boarding group; don't use one of the Guest Service kiosks. For a large group, the app is your best bet.

Except that people should not all have an equal chance. Anyone willing to wait in line 12 hours should be able to ride. The author of the article is mistaken in thinking that most guests would be willing to wait in line all day. This simply isn't true. What having a physical line would do is force people to commit, thereby giving hardcore fans an advantage. The reason Disney does not do this is because guests would complain about it not being fair. With this system theoretically everyone has a shot. They shouldn't, but that's how it is.

In reply to by David Skale (not verified)

I see your point but then only 50 boarding groups would be available at 12. There would be more people in the park at 12 than 7am so the slots would get filled so quickly.

Because then boarding groups would go out even quicker. There’s already thousands of people at DHS trying to get boarding groups, now imagine every single guest on Disney property trying.

So now we have made up a disability for people who like to sleep in late? The problem with making special accommodations for people with “disabilities” is that they aren’t allowed to ask about them so people like you can use the too tired to function disability to try and cheat the system. Just when I thought I’d heard it all, a gem like this comes along.

I was very lucky to be able to ROTR on my recent 5-day trip to Disneyland. However, it had significant downtime and for most of the day it did look like I wasn't going to be able to ride - which was very frustrating for me, having travelled all the way from the UK, bought a 5-day ticket and having booked a very expensive Disney hotel (assuming, wrongly, that there would be some advantage from doing so). I can only imagine how frustrating it would be for someone who was unsuccessful. Hopefully this will spur Disney on to ensure maximum capacity in future attraction designs.

I did notice that my ride was different to those that I have seen online - when I boarded the car, there was only one car in the room, and riding around there was no other car with us (which did mean that some of the scenes were a little "off" - audio-animatronics seemingly talking to cars that weren't there). There were no wheelchair users or anything in our group so it wasn't that.

Ultimately, for the time being, Disney just needs to reduce demand for the attraction. They could, for example, publish and implement a policy whereby each ticket package (1 day, 2 day etc.) is entitled to ONE ride, which they could book in advance (at least specifying a day) so that you don't get people trying every single day of their trip. Or that Annual Passholders are entitled to one ride a month (similarly specifying a day). I did notice how Main Street was packed at park open, when everyone tried to get their Boarding Pass, and then half of them turned around and walked out.

Ultimately, as you illustrate, there is no perfect system and whichever way you do it there will be annoyed people. This probably would have been avoided to some extent if both rides had opened together. Disney needs to start building the third SWGE ride ASAP and ensure that it is one with good capacity.

I would like to see the Boarding Passes distributed in blocks throughout the day. Perhaps the first 50 available at opening. The next 50 at noon. And so on. That way, people don't have to show up at opening to have a fighting chance. I actually submitted this idea to Disney. Hopefully, it will be given consideration.

Why do you physically have to be at HS to get a boarding group assigned to you? Why can’t they open the app to everyone so guests don’t have to blow up their entire day of fast passes at another park to spend the morning dealing with the am rush. This ride has made HS way too busy and a miserable place to hang out because of an uneven distribution of guests in the morning. Why can’t I check in at MK or EPCOT and get a boarding group from there? Folks would be less disappointed if they didn’t get to ride it if it didn’t interfere with the day they already had planned. You could limit the number of times anyone guest could ride it in a month if you worry that APs would have an unfair advantage.

In Disneyland, there is a dedicated FastPass kiosk for distributing Star Wars: Rise of the Resistance boarding group passes. I cannot speak for Disney Hollywood Studios, but I am sure they have something similar.

In reply to by Jeff (not verified)

they close at 8pm during seasons when it’s not busy. there is no point for the park to be open until midnight when it’s dead by 8pm. on those days it’s literally only busy the first 10 mins of park opening when people are trying to get a boarding pass. once they realize they didn’t got one they all turn around and go home. the park isn’t busy for the rest of the day it just doesn’t make sense to be open extra hours just for one attraction.

In reply to by Jeff (not verified)

they close at 8pm during seasons when it’s not busy. there is no point for the park to be open until midnight when it’s dead by 8pm. on those days it’s literally only busy the first 10 mins of park opening when people are trying to get a boarding pass. once they realize they didn’t got one they all turn around and go home. the park isn’t busy for the rest of the day it just doesn’t make sense to be open extra hours just for one attraction.

By the way the boarding passes dont 'sell out' they get booked up. Because they're not for sale.

In reply to by Professor Tango (not verified)

If you’ve seen the pictures before park opening, then you’d know that the queue would fill up extremely quickly. Not all 30,000 guests are waiting but well around 10,000 are. Now you’d have thousands of guests waiting in a line, paying over $100 to wait in line all day, with the chance of it breaking down. I’d rather pay $100 and get told at the beginning I won’t be able to ride and enjoy my day at other attractions than waiting in line to ride ROTR. This is the biggest reason they’re doing this, so people can experience more for their $100 ticket than waiting in line. And yeah, you got in line for Frozen and was told to get out, spending a 1/4th of your day. However, I highly doubt they’d let anyone in line at ROTR in the evening, let alone the afternoon because it’s reached capacity. Plus, the safety concerns for Disney would be atrocious. They don’t want to have to worry every morning about an injury or whatnot. Sure the boarding group process is flawed, but a physical queue would possibly cause more anger.

The Ability to book the boarding groups needs to be staggered.

Yes the boarding groups is the best solution but making them all available right at 7am still causes per chaos. As well as stopping a lot of people who can’t get up at 4am the chance to even ride it. I know people who have rode it 7-8 times already and others on vacation who missed out all together.

instead of allowing all groups to be booked at open they need to stagger it throughout the day. Create booking times. 8am, 11am, 2pm, 5pm. On the hour at each of those times open another 30-40 groups to be booked. This gives people chances throughout the day to actually get a group. It reduces the early morning chaos and helps to balance the parks numbers. And it allows them to release fewer groups if they are behind for that day. No one would be the wiser on if less groups were offered.

It’s still not perfect...I’m sure there would still be chaos. But let’s face it, it’s still a madhouse in the morning and there has to be a better way to handle the boarding group mention, tho it is better than the fastpass or open line options mentioned above.

Why not do the same kind of boarding groups, but make the lottery through the app the day/night before at a certain designated time, or a couple of batches at different designated times? (7000 at 5PM, 5000 at 8PM, 5000 at 10PM) That way there's no need to get to the park at 7AM (or whatever) just to possibly not get a boarding group...

What they need to do is allow people to ride this ride once every X number of days. You scan in to the line and if you've already ridden your allotted ride, you're denied entry. Everyone gets 1 ride every say 10 days (the maximum amount of days Disney sells on a single ticket.) You get 1 ride per trip basically. This allows everyone a chance to experience the ride, while freeing up "slots" for new people. Park hours need to be extended as well, closing at 8PM is unacceptable. Restricting the number of riders, while increasing hours, will increase the total number of guests who get to experience this ride, eliminates the need for a virtual line, and makes the system once again fair to all.

I also am disabled & have no hope of ever riding the ride the way it sits now. I hope they do set aside some seats for dad passes as I to would find it impossible to get there before 10am I want to see this amazing ride but currently have no chance

the Only problem I see is, sense everyone has to use there Disney app the lottery system should log the people that have gotten to ride in a week period Can’t get selected again with in that time period. So that the ability to ride is even. Right now it seems it’s just random so some people are getting on multiple times in a a few day spans and others will go the hole time not being lucky enough to get on at all.

In reply to by Professor Tango (not verified)

You’d rather wait the ENTIRE day in line rather than get up a little bit early for a lottery where almost all of the participants win on an average day? (Those in the park at “rope drop”
Sheesh.

They should at minimum make boarding groups a lotto type system. You get there sign up from say 8-8:15 am. Then at that time it randomly picks you or your party to a boarding group. No worries about WiFi or app crashing ect. Sometimes you win sometimes you lose. But at least it’s not up to your phone and other very variable issue that can happen.

17,000 slots are 17,000 slots. You have just as much a chance of getting into a Boarding Group as you would joining a physical line. The only difference is that you don't have to stand in a queue all day to do it. Boarding Groups make everyone's chances equal and there's no pushing, shoving, miscommunication, or waiting in line needed. It's a perfect solution for a very messy problem.

The app/virtual queue system and even the kiosk boarding pass option are difficult, and in my case, impossible to use due to disability. I am not alone. I have heard from other friends with disabilities who could not use the system. In my case, I have a condition that includes a sleep disorder and chronic fatigue and it is impossible for me to be up at the early hour required to be at the opening. In CA it is currently 8 am. Still much too early for me. It is not a choice for me. To get up earlier than 8 am and not have the time needed to gradually get ready for my day would literally make me very ill for days. (I can do a 10 am entry at the earliest, and that is pushing it for me.) Several of my friends have the same disability or their children do. Or their kids have intellectual disabilities and the early morning hours don’t work for them because it creates meltdowns, behavior problems, etc. They have not been able to ride. Guest services for visitors with disabilities offer no solutions.
For guests with disabilities like this, I have a couple of ideas to offer, which I also believe will not cost Disney any more money. They could probably enact both of these ideas simultaneously.
1st idea: Reserve a small number of seats for each boarding group which would be held till maybe 30 minutes before that group’s turn to board and ride. Like House seats in a Broadway theatre. There are always a number of seats held until half before curtain in case some VIP or friends/family of someone in the show needs last-minute tickets. If not, they sell them to patrons in line. (And I’m sure all the celebs visiting the park are not having to use the virtual queue. They are just ushered onto the ride.)
2nd idea: Just as you have to make reservations for Oga’s and Savi’s, hold a certain number of seats, throughout the day, for guests with disabilities. That way someone like me could arrive at 10am, go to guest services and request a ride at a later time.
Now I know this could be tricky identifying a person with a legitimate disability and need for this kind of accommodation. After all, it is against the law to ask someone about their disability. But Disney has been accommodating people with all kinds of disabilities for years by giving them access passes. These guests have not displaced guests without disabilities. Disney could also limit the number of seats they hold. Just like the reservations at Oga’s etc. When they are gone, you look for another time slot. If they are gone, they are gone, try for another day, but make it fair!
My kids, who also have the same condition, and I are going to SWGE soon. We hoped to get on the Rise of the Resistance, but we know we won’t be able to get in a boarding group. If Disney keeps this system, we will NEVER be able to ride this attraction, ever. I hope they go to a regular line system at some point in the future. OR take my suggestions. Because it really isn’t fair to offer something that not everyone can access with equal opportunity.

I guess I don't understand why they can't utilize a hybrid of boarding groups/FP...setting aside a small batch for 60 days, 30 days, and then doing multiple releases throughout the day (if the ride is running properly). It would allow the same odds that every other ride has, with priority going to resort guests. But still keep timing flexible for the enivitable ride failures. From what I've heard there's still mass chaos of thousands stampeding at park open to get inside and position themselves in a spot with good cell service.

At your age it is good to know you can still remember those details.

Uhhh, your analysis of Make if Fast Pass only is fricken terrible. You know everything you said there applies to other rides right ? And when they go down, people miss out on them ? Like this happened when 7DMT opened for instance. Its simple, if the ride goes down, unlucky for you, but here is an alternative fast pass. Or/And ... shocker, build the potential for downtime into the system ? Don't release 17 000 per day, release, 15 000, or 13 000 ? Like, this isn't hard to figure out. Fast Pass only would just move back the digital line up to 60 days, sure, but at least I wouldn't be getting up at 5am on my Vacation for nothing.

In reply to by Anonymous (not verified)

It's a safety issue to open up the queues. Imagine if everyone ran straight towards Rise of the Resistance? When SWGE first opened, guests had to be guided down by cast members to avoid that. But guests would get on line and some of them would even start arguing and accusing each other of cutting or skipping, especially on the first day. Now imagine that with a much more highly anticipated ride like Rise of the Resistance. Aside from that, the queue would stretch to God knows where, blocking up walking space for the rest of the guests in the park. Yes, it sucks that there are only a few slots, however if standby were open, you'd still be unlikely to get on when you factor in potential ride downtime and park hours. So you'll be waiting around all day and not even get to ride. At least with virtual queue, you get to experience the rest of Hollywood Studios. It's much much MUCH more organized and logical than an open standby line. Personally, I don't want to participate in the Hunger Games for a spot in a queue on my vacation.

You are assuming the daily average of guests are there at park opening to make a run on the attraction. That's not th he case.

You also assume APs will wait in a 7 hour queue to ride a ride they've already experienced half a dozen times. Many won't.

You also assume impatient families will hop into that 7 hour queue. They won't.

I remember being in many a queue the opening season of an attraction. People leave, tired of waiting. When the ride breaks down, even more leave. If it breaks for the remainder of the day, it happens.

I remember waiting hours for Frozen's attraction at Epcot. Is was our final day at the resort. And 40 minutes before park closing, it broke and they called it a day. We invested the last 1/4 of our day on the final day of vacation and it was wasted. But even then, we didn't kick and scream and make demands. It happens with new rides.

A queue is the best option. I'd pay to enter the park and sit in the queue. I'm not going to pay $150 to play the lottery at 8 am.

In reply to by Anonymous (not verified)

That was the point of this article - that is a bad idea. Keeping to the thought process here - if the boarding groups are gone in seconds, that means there is 17,000 people inside (in my case) Disneyland at that very moment. Do you want to find a way to calmly and in an orderly fashion with no risk of injury get 17,000 people from the front of the park to the back of the park in a straight line with no cutting? It is just not going to happen. Ever. Heck when Fantasmic 2.0 opened at Disneyland for the first few months people were lining up to get a fastpass ticket (at that point you only had the paper ticket since the app didn't offer it yet) at park opening and the rush to the ticket distribution was brutal. That was for Fantasmic... imagine the wars that will break out for this ride. No the best system is what they have. The only thing I would say for the Disneyland side of things is let hotel guests claim a boarding pass during magic morning hour since we only have 3 hotels to worry about and then may the odds be ever in your favor after that.

It sounds like everyone likes to ride the ride multiple times/days. However, I keep wondering if Disney could limit the ride to one time per week or something....once you get a boarding pass you can’t get another one for a set time period. 5 days? Seems like this would allow more people to experience the ride until it reaches full capacity or loses some of its novelty. Just an idea.... Seems like something that could be worked into the app programming. They can limit when you can pull a new FastPass so it seems the BG rationing should be doable.

Open to fastpass + only guests so folks traveling from far away can get a time slot reservation. Limit it to once per 3 days or so, this way others have a chance of riding. This is really the best strategy in my opinion because people will know that they have a time slot before getting to the parks.

There’re 2 ticket booths where you can get boarding passes. I’ve done it this way 4 times now and it works.

Great article! Anyone visiting the parks and expecting to experience Rise of the Resistance should plan accordingly. By that I mean they should have already done the following:
1. Installed the appropriate Disney app on their phone(s)
2. Added all of their park passes to each others apps for grouping. *This is key to getting everyone in your party in the same boarding group! You do have to make sure everyone is in the park as their pass won't get added to your boarding group if they haven't scanned into the park. Then you'll only need one person do the morning group request and it'll add your entire party to the boarding group.
3. Researched (even a little) about how to make the most out of their soon to be park visit.

Even if you don't get on an early boarding group, the app will keep you informed as to how far along they are in boarding those earlier groups. You'll also get a notification when your group can board. That allows you and your party to enjoy the rest of the parks.

In reply to by JOHN E. DAY (not verified)

That's what I call Progress!!

People complaining saying what about people who haven't gotten to ride it yet...it's a privilege, not a right. If you want to keep trying for your chance then get an ap so you're not paying full price every time. If it isnt worth doing that for you, or getting up butt crack early to get in the park so you can have the app ready for opening, then maybe that person who has already deserved it more. Because they got up and put themselves through that. If you can't bring yourself to make the effort then just wait til its been out for awhile (a year or so) and then you will have an easier time. Eventually it will have a regular queue, but for now, deal with it.

The idea of a mad dash in the morning towards Rise is ridiculous. The guests in the park would be walked to the entrance of the attraction, just like at rope-drop in the morning for Flight of Passage in Animal Kingdom. Don't make excuses for poor planning & poor continuing leadership with such strawman arguments.

I LOVE the boarding pass system! I wish they'd do this for all the tier 1 attractions. I loathe having to preplan my entire vacation around fast passes, only to want to change that plan in the moment but be stuck either giving up a good FP, or staying in the park to use it. It takes all the spontaneous fun out of the entire trip.

Let's take it a step further and open up all FP reservations just 24 hours before their use! Of course, this will never happen as it would throw off Disney's planning algorithm for staffing, etc. We know they can't afford to lose a penny to benefit guests.

Bravo great article

First: too much math!! But I got the idea. Now it seems everyone including Disney thinks every human can use or does use their cell phones to make FP or reservations while on vacation. Many of us "boomers" didn't grow up with a computer or cell phone in our hands day and night. Heck I am so old I remember NO COMPUTERS, cell phones and even had to use a landline to call someone. Not to mention black and white tv. To do the 'virtual que" requires use of that cell phone, difficult for many of us. Luckily my kids can use my Disney app next October while we are there.

I rode the Rise of the Resistance last week. It was awesome BUT with everyone trying to get on the app at the same time it was hard to get in. One person in our party did get in but it was for a alternate group. Luckily we got on but it's very stressful for those who aren't really good at technology. I'm sure Disney will come up with something because people are angry & disappointed if they come day after day & don't get on the ride.

Oh because those bording groups dont go fast(sarcasm),the chances are slime to bone that one might get a good bording group number and you keep trying and trying,people get up really early to get to the park log in or run like their life depends on it for a physical bording pass on the two different kiosks and there the people who have road it a bunch of times now wheres the opportunity for the others. OPEN THE LINES,OPEN THE QUEUE!!!

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